Privacy Policy

Last updated: 18 September 2026

This Privacy Policy explains how DOSZR uses personal information when you browse doszr.com, place an order, contact us or subscribe to our emails.

Who we are

DOSZR
89 Repton Road
Nottingham
NG6 9GF
United Kingdom

For questions about your personal information, email support@doszr.com.

Information we collect

• Contact and delivery details: your name, email address, billing address, delivery address and telephone number where provided.
• Order information: the products you purchase, order history, payment status, delivery information and refund records.
• Account information: information associated with your customer account, if you create one.
• Communications: messages you send us and information needed to respond to your enquiry.
• Technical information: information such as your IP address, browser, device and activity on the website, including information used to operate and secure the store.
• Email preferences: your subscription status and preferences when you sign up for updates.

We receive information directly from you and, where necessary, from payment and delivery providers about your transactions and deliveries.

Payments

Payments are processed through PayPal, including debit and credit cards, Apple Pay and Google Pay where available at checkout.

We receive information needed to confirm payments, manage orders and issue refunds. We do not store full payment card numbers on our own systems.

PayPal and any payment or wallet provider you use also process information under their own privacy notices. See PayPal’s Privacy Statement.

How and why we use your information

• To fulfil your order: processing payments, arranging production and delivery, sending order updates and handling returns. We use this information to perform our contract with you.
• To answer enquiries: helping you before a purchase or responding to customer service questions. Depending on the enquiry, this is necessary to take steps at your request before a contract, perform our contract or pursue our legitimate interest in providing customer support.
• To meet legal obligations: maintaining records required for tax, accounting and other applicable legal requirements.
• To protect the store: preventing fraud, investigating misuse and maintaining security. We rely on our legitimate interests in protecting our business and customers, while considering your rights.
• To send email updates you request: using your consent when you subscribe. You can withdraw that consent at any time.

Information needed to process and deliver an order is necessary for us to provide that service. If you do not provide it, we may be unable to fulfil your order.

We do not sell or rent your personal information to third parties for their marketing.

Who receives your information

We share information where needed to operate the store and fulfil your order, including with:

• Printful: our print-on-demand fulfilment partner, which receives the order and delivery details needed to produce and dispatch your items. See Printful’s Privacy Policy.
• PayPal: to process payments and refunds, including supported card and wallet payments.
• Delivery providers: to transport your order and provide delivery updates.
• Website hosting and technical service providers: to host, maintain and secure the website and its records.
• Email service providers: to deliver order messages, customer service replies and subscribed updates.
• Professional advisers, authorities and regulators: where necessary to meet legal obligations or establish, exercise or defend legal claims.

Cookies and similar technologies

The store uses cookies and similar technologies for functions such as remembering your basket, managing login sessions and supporting checkout and security.

Payment services may also use cookies or similar technologies when you use their features. Their privacy notices explain their processing.

Some analytics or advertising technologies require consent before use. Where consent is required, it must be obtained separately; viewing this policy does not constitute consent.

You can manage cookies through your browser settings. Blocking essential cookies may prevent parts of the store or checkout from working correctly.

Email updates

If you subscribe to DOSZR updates, we use your email address to send the updates you requested. You can unsubscribe using the link in an email or by contacting support@doszr.com.

Unsubscribing from marketing does not stop essential messages about an order you have placed.

How long we keep information

We retain information for the purposes described in this policy, taking account of legal obligations and the need to resolve enquiries or disputes.

• Order and accounting records: normally six years, with the relevant period depending on applicable record-keeping requirements.
• Customer enquiries: normally up to two years after resolution, unless linked to records we need to retain longer for an order, legal obligation or dispute.
• Email subscriptions: while you remain subscribed. We may retain a minimal suppression record after you unsubscribe so that we respect your preference.
• Other technical and account information: for as long as needed to operate the relevant service, maintain security and meet applicable legal requirements.

International processing

Some service providers, including Printful and PayPal, operate internationally and may process information outside the UK.

Where a transfer is subject to UK data protection restrictions, an appropriate legal transfer mechanism is required, such as an applicable adequacy regulation or approved contractual safeguards.

You can contact us for information about transfers relevant to your data. Provider privacy notices also explain their international processing arrangements.

Your data protection rights

Depending on the circumstances and the legal basis for processing, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information.
• Ask us to restrict certain processing.
• Object to processing based on legitimate interests.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on consent.

You can object to direct marketing at any time. Withdrawing consent does not affect processing that was lawful before withdrawal.

Some rights are subject to exceptions. For example, we may need to retain records to meet a legal obligation.

To make a request, email support@doszr.com. We normally respond within one calendar month. If an extension is legally permitted and necessary, we will explain why. We may need information to verify your identity.

Questions and complaints

If you are concerned about how we use your information, please contact us so we can investigate.

You also have the right to complain to the UK Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint/.

Children’s information

This website is not directed at children under 16. If you believe a child has provided personal information that we should not hold, please contact us so we can investigate and take appropriate action.

Changes to this policy

We may update this policy as our services or legal requirements change. The date above shows when it was last updated. Where required, we will provide further notice of significant changes.

Contact us

Email: support@doszr.com